Refund Policy

Effective date: 22 September 2026

Failed processing

Reserved credits are returned automatically after a confirmed processing failure, including provider rejection. A job with an uncertain provider response remains reserved while we check it. If this does not resolve, contact info@ferai.sk with the job ID. A credit return restores your balance; it is not a refund to your payment card.

Purchases and payment issues

For a duplicate charge, incorrect purchase or refund request, contact us with your account email and transaction reference. We review the purchase and applicable rights. Approved monetary refunds are processed through Stripe to the original payment method where available; bank processing times vary.

Consumer rights

Mandatory rights remain unchanged. Where a statutory withdrawal period applies, including the 14-day period for eligible EU distance contracts, you may exercise it by contacting us. Any lawful exception or proportionate charge depends on the service supplied and the legally required information and consent; these terms alone do not waive withdrawal rights.

Test checkout

Checkouts labelled test mode do not charge real money and do not create a cash refund entitlement.